Contact Brazil Water Restoration

What should you do before the crew gets to your Brazil home?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• Close the main water valve if you can't tell where the leak is. It's usually where the water line enters the house, often near the water meter.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

A few details on the first call help the crew plan the visit before they leave.

• Where the water is coming from, and whether it's still running.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether the basement walls are wet or just the floor.
• About how long the water has been sitting.
• If you plan to file a claim, which company your policy is with.
• If there's a dog or other pet the crew should know about.
• Whether you were able to reach the breaker panel.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Which details about Brazil homes help the crew plan?

You'll see cottage, bungalow, two story and ranch homes across Brazil. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Share what you know about the house on the call, even if it's a rough guess.

What parts of Brazil and nearby towns do we cover?

The Brazil crew covers these neighborhoods:

• Brazil Downtown Historic District · much of it from the 1860s to 1900s, basements are common
• Meridian-Forest Historic District · most with basements
• Edgewood Subdivision · basements are common
• Golden Oaks Subdivision · most with basements
• Meridian Street Corridor · basements are common

This number also takes calls from nearby Seelyville. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. You can read more about water damage restoration in Brazil and basement flooding.

What do Brazil homeowners ask before they call?